V99 Terms and Conditions —
Know Before You Play

V99 (referred to hereinafter as the "Platform", "we", or "v99") is an international online gaming and betting platform serving users in Bangladesh and other countries. These Terms and Conditions ("Terms") apply to the v99.vin website and all associated services.

These Terms cover all rules related to using the v99 platform, account registration, financial transactions, claiming bonuses, and participating in games. By visiting the website, registering, or using any of our services, you are deemed to have read and agreed to these Terms and Conditions in full.

V99's Terms and Conditions are published in English for the convenience of our users. In the event of a legal dispute, the English version shall be considered final. If you have any questions, please contact our support team.

The following eligibility requirements must be met to register and use the v99 platform. These conditions are mandatory under v99's Terms and Conditions.

• Minimum Registration Age 18 years is required. Use of the platform by minors is strictly prohibited.
• Online gaming or betting must be legal in your country. Accounts belonging to users in restricted regions may be closed at any time.
• Each person may open only one account. If multiple accounts are found under the same individual, all accounts will be closed and funds may be forfeited.
• All information provided at registration must be accurate, complete, and up to date.
• You may be required to submit a national ID, passport, or other documents for KYC (Know Your Customer) verification.
• V99 reserves the right to decline any registration application without obligation to provide a reason.

The security of your v99 account is entirely your responsibility. You must follow the guidelines below to keep your account safe.

• Keep your password strong and never share it with anyone.
• Sharing your account with any third party is strictly prohibited.
• If you notice any suspicious activity on your account, please notify us immediately.
• Keeping your account information up to date is your responsibility — especially your contact details.
• Inactive accounts (no transactions for 12 months) may be suspended.

V99 reserves the right to temporarily or permanently suspend any account when necessary — particularly in cases of Terms violations. Where possible, any verified balance will be returned before account closure, though bonus balances may be forfeited.

V99 supports all major payment methods available in Bangladesh. The following terms apply to all deposits and withdrawals.

• Withdrawals must be made using the same payment method used for the deposit.
• Wagering requirements must be met before any winnings derived from bonuses can be withdrawn.
• For suspicious transactions, v99 may request additional verification documents.
• Compliance with Anti-Money Laundering (AML) regulations is mandatory. Suspicious activity may be reported to the relevant authorities.
• No fees are charged on deposits or withdrawals — however, your payment provider may apply their own charges.

V99 regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms, which are detailed on the relevant bonus page. General bonus rules are outlined below.

• Welcome Bonus: For new players only, based on the first deposit. Applicable once per person, household, or IP address.
• Wagering Requirement: Bonus funds must be wagered a set number of times before withdrawal (typically 20x–40x).
• Validity Period: Every bonus has a set expiry date — any unused bonus will be forfeited once it expires.
• Game Restrictions: Some bonuses are only valid for specific games. Eligibility for Sports Betting or Live Casino may vary.
• Multiple bonuses at the same time: In most cases, two bonuses cannot be used simultaneously unless stated otherwise.

V99 reserves the right to modify, suspend, or cancel any bonus offer. If bonus abuse is confirmed, all related bonuses and associated winnings will be forfeited.

V99 offers a wide range of games including Sports Betting, casino, Live Casino, bingo, and more. Each game category has its own rules. General gaming terms are outlined below.

• The outcome of every game is determined by a certified Random Number Generator (RNG). No manipulation is possible.
• V99 is not liable for incorrect odds or payouts displayed due to technical errors — bets of this nature may be voided.
• Bets placed on Sports Betting before odds change remain valid. However, v99 reserves the right to void bets in the case of erroneous odds.
• If a connection issue occurs during a Live Casino game, your game state will be saved on the server and will resume from where you left off once you reconnect.
• V99 reserves the right to temporarily disable or suspend any game for maintenance.

Any activity that violates v99's Terms and Conditions is strictly prohibited. The following actions are entirely forbidden:

• Depositing using fraud, third-party payment methods, or stolen credit cards.
• Bonus abuse — such as using multiple accounts or repeatedly claiming bonuses with false information.
• Using the platform for money laundering or any other form of illegal financial activity.
• Exploiting technical glitches or software bugs to gain an unfair advantage.
• Playing games using automated bots, scripts, or any other unauthorized software.
• Harassing or engaging in abusive behavior toward other players or v99 staff.
• Attempting to breach the platform's security systems.

V99 is firmly committed to responsible gaming. A core part of these Terms is ensuring the wellbeing of our players. Gaming should be entertainment — not a source of income.

• Age Restriction: No one under 18 may use v99. Failure to verify age will result in account closure.
• Deposit Limit: Players can set their own daily, weekly, or monthly deposit limits.
• Self-Exclusion: You may request to close your account at any time, either temporarily for a set period or permanently.
• Reality Check: You can opt in to receive periodic reminders about your playing time and spending.
• Cooling-Off Period: A cooling-off period of 24 hours to 6 weeks is available for a temporary break.

V99 takes the protection of your personal data seriously. The details of how we collect, use, and safeguard your information are outlined in our Privacy Policyis described in detail. Our Privacy Policy applies alongside these Terms and Conditions.

• All information provided during registration is stored securely via SSL encryption.
• Your information is never sold to third parties — however, it may be disclosed to authorities when legally required.
• Cookies and tracking technologies are used to improve the user experience.
• You may request to correct or delete your data at any time — however, certain information may be retained for legal compliance purposes.

V99 accepts no liability in the following situations:

• Games interrupted mid-session due to loss of internet connection or device issues.
• Transactions delayed or failed due to third-party payment providers.
• Unexpected server downtime or service interruptions due to maintenance.
• If an account is compromised due to the user's own negligence or password sharing.
• Any violation of applicable local laws is solely the user's own legal responsibility.

V99 reserves the right to change, amend, or update these Terms and Conditions at any time. For significant changes, notice will be provided via your registered email or through the platform.

• Continued use of the platform after any changes takes effect constitutes acceptance of the updated Terms and Conditions.
• You may request to close your account at any time by contacting the support team.
• Both parties remain responsible for completing any pending transactions even after account closure.
• V99 reserves the right to suspend or discontinue its services, temporarily or permanently, at any time for business reasons.

V99 aims to resolve all disputes amicably. If you have a complaint, please contact our customer support team first.

• An initial response will be provided within 72 hours of contacting support.
• Complex disputes may take up to 28 business days to resolve.
• If you are not satisfied with v99's decision, you may appeal to the relevant licensing authority.
• Any legal disputes relating to these Terms and Conditions shall be governed by the laws of the platform's licensing jurisdiction.
• The account in question may be temporarily restricted while a dispute is ongoing.